We are committed to resolving your complaints quickly and fairly.
Last Updated: July 1, 2026
LoanLogic is dedicated to providing a transparent and trustworthy loan marketplace experience. If you have any grievance, concern, or complaint about our services, we have a structured escalation process to address it effectively.
1. How to Submit a Grievance
You can raise a complaint through any of the following channels:
- Email: care@loanlogic.in (Subject: GRIEVANCE – [Your Name])
- Phone: +91 9966698879 (Mon–Sat, 9:30 AM – 6:30 PM)
- WhatsApp: wa.me/919966698879
- In-person: Flat No 203, 2nd Floor, Viswa Central, Ameerpet, Hyderabad – 500016
Please include the following in your complaint:
- Full name and registered mobile number.
- Nature of the grievance (e.g., data privacy, fraudulent charge, misleading information).
- Date of the incident.
- Supporting documents or screenshots (if any).
2. Grievance Officer
Nodal Grievance Officer
LoanLogic Customer Experience Team
📧 care@loanlogic.in
📞 +91 9966698879
🏢 Flat No 203, 2nd Floor, Viswa Central, Ameerpet, Hyderabad – 500016
⏰ Mon–Sat: 9:30 AM – 6:30 PM IST
3. Resolution Timeline
We are committed to addressing all grievances within the following timelines:
| Stage | Timeline | Action |
|---|---|---|
| Acknowledgement | Within 24 hours | We confirm receipt of your complaint. |
| Initial Response | Within 3 business days | We provide a preliminary assessment. |
| Resolution | Within 7 business days | We provide a final resolution or escalation. |
| Escalation | Within 15 business days | Complex cases reviewed by senior management. |
4. Escalation Matrix
If you are not satisfied with the resolution provided at Level 1, you may escalate as follows:
Level 1 — Customer Support Team
Contact: care@loanlogic.in | Response within 3 business days.
Level 2 — Grievance Officer
If unresolved after 7 days, escalate with complaint reference number. Response within 7 additional business days.
Level 3 — Senior Management
If still unresolved, the matter will be reviewed by the Senior Management team within 15 business days.
5. Lender-Specific Grievances
For complaints related to loan processing, interest rates, EMI deductions, or disbursal by partner banks/NBFCs, please contact the respective lender's grievance cell directly. LoanLogic can assist in facilitating communication but cannot override lender decisions.
6. External Escalation
If your complaint remains unresolved, you may approach:
- RBI Banking Ombudsman: rbi.org.in/Scripts/Complaints.aspx
- National Consumer Helpline: 1800-11-4000
- Consumer Forum: consumeraffairs.nic.in