Understanding our fee structure and refund process.
Last Updated: July 1, 2026
At LoanLogic, we operate as a free digital loan marketplace. Please read this policy carefully to understand our fee and refund structure.
1. Our Service is Free for Borrowers
LoanLogic does not charge any fee from borrowers for:
- Using our loan comparison and eligibility check tools.
- Submitting a loan application through our platform.
- Receiving loan offers and comparing interest rates.
- Getting connected with our partner banks and NBFCs.
Our revenue comes from referral fees paid by lenders upon successful loan disbursal.
2. Zero Upfront Fee Policy
⚠️ IMPORTANT: LoanLogic will NEVER ask you to pay any upfront fee, processing charges, insurance premium, stamp duty, or any other amount before your loan is disbursed. Any such request is a fraudulent act.
If you receive any such request claiming to be from LoanLogic, please:
- Do NOT make any payment.
- Report immediately to care@loanlogic.in
- Call us at +91 9966698879
- File a complaint with your local police cyber cell.
3. Lender Processing Fees
Partner banks and NBFCs may charge their own processing fees, which are:
- Disclosed transparently before you accept any loan offer.
- Deducted from the loan amount at the time of disbursal (not before).
- Governed by the lender's own terms and conditions.
LoanLogic has no control over lender-specific fees. Disputes regarding these fees must be resolved directly with the respective lender.
4. Refund for Lender Fees
If you have paid a processing fee directly to a lender and your loan is subsequently rejected, the refund policy is governed entirely by that lender. LoanLogic is not responsible for refunds of fees collected by third-party lenders.
We recommend asking your lender for a written confirmation of their refund policy before making any payment.
5. How to Raise a Refund Request
If you believe you have been incorrectly charged by LoanLogic (which should not happen under our free-service model), please:
- Email us at care@loanlogic.in with subject: REFUND REQUEST
- Include your full name, mobile number, and details of the payment.
- Attach proof of payment (screenshot or bank statement).
We will investigate and respond within 5 business days. If a charge is confirmed to be in error, a full refund will be processed within 7 business days.
6. Contact
For refund-related queries: care@loanlogic.in | +91 9966698879